The summary of the pathetic experience: I paid to makemytrip for hotel booking in 20 days advance and when I reach to hotel I find no booking for me. After a big battle I get stay for 1 night and I am forced to leave hotel and sit in my cab the next day. No support from makemytrip. just false assurances.not even a callback.
A recommendation to all readers: You may get or may have got a good experience(I also had some in past with flight booking) with makemytrip if everything goes fine but take my words, if anything goes wrong you are gone.you will cry and cry and regret. For the complete details please read below as I have given every pinpoint details and I challenge makemytrip to be answerable to these facts.
I made a big mistake by booking my first marriage anniversary trip to Munnar "through makemytrip.com". I booked flight for me and my wife to Kochi from Chennai and booked a room for 2 nights(Dec 8 and 9 2011) in hotel Grand Plaza munnar. All payments done perfectly and I got the trip ID(NP2514613034178) on Nov 20th. I travelled to kochi fine on 7th and stayed in houseboat in kumarakom and then reached Munnar on Dec 8th around 4:45 PM. I showed the voucher print to the hotel people and they requested me to contact makemytrip because they did not have any booking done by makemytrip in their hotel for this trip id in spite of me booking the hotle 18 days in advance. I was shocked. I called the customer care(which is a pain as it connects to someone after min 5-10 minutes punching of different options and hold time) and they asked me to wait for 10-15 minutes as they will speak to the hotel and call me back. The worst part for me was that the hotel did not have any room empty for that day, else I would have taken one myself. The same was true for other good hotels too as it is the season time. I waited for half an hour and did not get any call back. Meanwhile the hotel people informed me that one cancellation is undergoing by some customer but that is for 1 day. I called up again to makemytrip and I spoke to Priyanka. Again the same story! They said they will call me back. Meanwhile 1 room got cancelled. This all was happening when I was almost shivering because of the cold. No callback. I called them again and spoke to ms Ruby and they asked me to stay for 1 day in the same hotel and they will arrange some other hotel for tomorrow. This pissed me off as I was going for a sight seeing in early morning and I had no charm to checkout from this hotel and wait till 12:00 tomorrow to checkin in other hotel. I requested them to look for some other hotel and confirm my booking for 2 days so that I can spend some time in mental peace. You can imagine the kind of embarrassment I was facing in front of my wife. All this continued till 6:15 PM(1.5 hrs) and I called up again and spoke to Mr Justin Thomas and requested to transfer the call to their supervisor. I waited on hold for another 15 minutes and found no success. Finally due to the cold and embarrassment I decided to checkin for 1 night and left tomorrow on luck. However the room that got cancelled was a suite and I felt relaxed after checkin in it. Meanwhile the superviseor(I think Mr Nikhil) called to the hotel and spoke to me ensuring that I will get the confirmation for next day either in the same hotel or another hotel with higher category by tomorrow early morning. I waited till 09:30 AM next morning(and spoiling my sight seeing) and got no call. Then I started calling again and again. They said me to wait for 15-20 minutes and they will return back with the hotel confirmation. Meanwhile I had to checkout from the hotel before 11:00. No call from makemytrip. Finally I had to checkout from the hotel. I had nowhere to go for the moment and I went and sat into my cab with all my luggage in it. You can imagine the feeling I had at that point. I called up a few more good hotels but all were full. Beeing too tensed and feeling cheated I had no option but to be in the cab. I spoke to Hotel people(Mr Balaji) and requested them a call back in case any cancellation happens. Meanwhile I called up makemytrip which was giving excuses to wait 15-20 minutes since 9:30 AM and now 11:30 AM. I left all hopes and started for a sightseeing with all my luggage with me and the nightmare of getting a good enough hotel in night when I come back. Nobody was caring for me who had paid money in 20 days advance and was forced to checkout of the hotel and sit in the cab. Around afternoon I got a call from Mr Balaji of Grand Plaza that they had got 1 cancellation and will provide me the room. They contacted makemytrip and got approval for the same. It was a little pleasant feeling but at the cost of full day tension, insult instead of relaxing in Munnar. Overall it was a pathetic trip for me after spending around 50000 rupees.
And for you Makemytrip, if you happen to read this post. I have contacted my Lawyer today and I have an appointment tomorrow. I am going to take you to the court for the cheating you did to me. Every moment of that day fills me with anger and a zeal to teach you guys a lesson for spoiling someone’s trip and cheating with them.