I tried to book a ticket through their Android app, and I made the payment and the payment was successful but the transaction failed. I thought it must be a problem with my net connection and repeated the procedure, with the same result. It has been almost a month since that transaction, and Makemytrip hasn’t refunded my money of 1 complete transaction!
Every 3 days, I have to call them up and wait for more than half an hour as they keep transferring my call from 1 department to another, saying I have reached the wrong department(when in fact they keep transferring me!), and if by chance I connect to the right one(it normally takes 3 30-minute calls for me to actually reach the’correct’ department), they tell me that give us 3 more days, our team is trying to solve the issue and your money will be refunded.
They say we have a huge list of refunds pending(what do I do if you provide bad service. Why should I wait longer if your service is worse than anything?!)!
If you can’t provide service, don’t make promises. And the customer has many more things to do than to keep check of 1 refund all the time. Worst experience.