I booked a hotel via makemytrip, they took money and even got SMS and mail saying its confirmed, I traveled around 300 plus kilometer with my family to reach the hotel, then hotel guys says rooms are not there, when I showed the SMS and mail to hotel, they say deal with makemytrip guys, when I called customer care guys, they kept on putting me on hold, and eventually call used to get terminated, so every time I had to call customer care and repeat the same story but no body has a solution, finally someone told me they are going to put the issue to specialized team and they will give me an alternative with in 20 minutes, I waited for more than an hour in front of the hotel and traveled back 300 plus kilometers on the same day.while speaking to customer care they were very eager to refund, for that I need to cancel/initiate refund for my booking which will close the case, which also means they haven’t done any mistake.!
Later I got know that hotel guys cancelled my booking and makemytrip folks didn’t bother to inform me.!
I lodged a compliant in makemytrip(Reference ID:[160117-026375]), they were supposed to resolve this issue within 72 hours, weeks passed by no body called me. Finally I called them and their solution was we will refund your money.
Just wondering how careless they are, they made me to travel so far to find no booking even though its confirmed, on top of that they are not ready to accept their mistake and take appropriate action. My money is still hanging there I wont initiate refund, still looking for consumer court procedure to sue makemytrip.
This is simply not acceptable, their attitude is I am refunding your money sorry rooms were not there. Just wondering why the hell they send a mail with a big font saying "YOUR BOOKING IS CONFIRMED" what does it mean.?. I have attached makemytrip SMS and mail as proof.