Guys, please be careful in dealing with this completely non-sense company... you can not trust them for their basic job... expecting company to provide you support is a nightmare...
I booked me an my family for a weekend trip to the Corbett... we booked a hotel called "the Den" https://thedencorbett.com/ well ahead of our dates of travel, obviously paid in advance and got a confirmed voucher of our booking, which read "the booking is confirmed and we need not confirm the same with the hotel".
After spending 12 hours on road when we reached the hotel, Mr. Thomas the hotel manager said we have no booking there and moreover they were completely sold off, right at the far end of the jungle, with your family and a small kid along, nothing could have been more frustrating than this. We with no choice in hand called up the given MakeMyTrip Numbers on the confirmation voucher, we were made to go through all possible non-sense at that point, like holding the calls for half an hour, promises to call us back with no response for 20 - 25 minutes... not transferring calls to the floor supervisor, once done, she saying sorry but not showing any serious signs of willingness to help etc.
Finally when I was blushing in anger and asked the lady to give me customer services head, I was refused. When I furiously asked to give me the company’s CEO’s number I was obviously denied. Finally after running between the hotel guys, makemytrip spokespersons for about 1.5 hours... I could manage to get the number of their customer services head Ms. Geeta, she said they are trying to resolve the matter... while I spoke to her and asked her to provide the number of CEO she refused as well. Finally, I managed to arrange the number of Deep Kalra from my industry contacts, who is proud CEO of the company and claims to create "memories unlimited". I called him up, he responded on the call and when I shared my helpless situation with him, to my surprise he said, I am on vacation and on my way to Rishikesh, please text me in case it is urgent... surprised... I just told him that I am standing with my family at night right mid of the jungle and their confirmed voucher is not allowing me the entry into the hotel which was booked with 100% advance, weeks ago and he is asking me to send him a text message. I believe in case a company’s CEO does not have time for a customer, he is not worth claiming creating customer experience.
After two - two and half an hour, I was finally given a room by the hotel on the basis that I will pay them Rs.5, 500 per night as against Rs.3, 300 per night of my original booking via MakeMyTrip and.
We had another couple who reached there and went through the same situation and were fighting their battle to get a room there.
Learning from the whole episode: Even if you get a confirmed voucher from the travel planner, please do ask for a confirmation from the finally booked hotel... you never know, you will find yourself in a situation like ours and feel so helpless with these companies simply washing off their hands and spoiling your holiday excitement.
Last but not the least, request makemytrip team to add "bitter" before their tagline which says, unlimited memories please.
Shame on employees of makemytrip company who do not even understand the ’C’ of ’Customer Service’. One thing that they are good in doing is to write apology e-mails, which they definitely did when I reacted after my return but their CEO marked on that e-mail kept sitting like a deaf and dumb.
Unfortunately Indian Corrupted law and order makes these folks flee easily otherwise such incidents should enforce serious implecations to companies like these. People who are not serious about what they are doing should close down their shops.