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Ordered paper ticket for my infant and they charged my credit card immediately but never received my ticket. Whenever I call them they tell me that I will receive some information in 24 -48 hrs. I called them around 8-10 times and also from airport at the time of my flight but never received paper ticket. Needed to buy new ticket for my infant from airport. Called them around another 10 times to refund my money as I never received ticket and they told me that they have forwared my complaint to appropriate deparment. Waited for a month and no response. Finally got tired and file dispute through my credit card company to receive my refund. Worst service ever.