Normally, I am not good at writing feedbacks but I thought this one could help a lot of people like me. Here’s a feedback on ’Makemytrip’s service, especially the travel package department.
I found the overall service to be pathetic. I had made a booking to Kashmir 1.5 months in advance and kept asking for travel vouchers. However, they have a process to provide e-tickets and hotel vouchers only 3 days prior to travel date.
When I saw the ticket timings, there was an overlap with 2 flights falling at the same time and day.
Firstly, its very hard to get the same person as they keep transferring the call from one department to the other. Secondly, nobody takes ownership.. As I am writing this feedback 15 hrs before my travel, I still don’t have e-tickets and hotel vouchers with me. On top of this, they wanted me to bear the cost of the hotel stay.
Overall, its an utter chaos with holiday packages. If things go smooth, you might not see much hassles. But the Service quality of an organization shows up when things don’t go as expected and my experience with makemytrip has been horrendous..
If you ask me, there are other companies like travelbazaar, travelguru etc who provide a better service just because they don’t get as many customers as makemytrip gets and they are aiming to go to the next level.. Who knows they might also loot if they become big.
Here are some pain-points to look out for from makemytrip:
Their telephone connection can get disconnected anytime and you have to repeat the whole story to a new guy everytime
If you have booked a holiday package, your call keeps getting transferred to different department like fixed package, post sales, etc etc.
You’ll receive Travel vouchers only 3 days prior to travel. Pray god that ’everything is in place.
While submitting payment details, I get a message that ’error in connection. Please resubmit’.. Eventually, money was deducted twice.. I had to follow up thrice before getting them to refund.
They had once booked tickets with different PNR numbers. Unfortunately, the first flight got delayed by 15 mins due to weather issues and the second flight (same airline) left without knowing that a passenger is on another catching flight.. Makemytrip just left me in lurch while I had to fight with airline to provide an alternate booking and they did, but with 3 stops.. I eventually reached Bangalore at 1 AM.
Overall, Makemytrip always makes it a point to adhere to their promise - make your experience memorable!!!
---- 6/26 -
Back from Vacation. I must say ’Makemytrip’ did a good job with planning even though they messed up with ticket booking.. Hotels were good, Vehicle chosen for group booking was good and the places chosen was also quite decent. overall , I had a good experience with the vacation, Thankfully.
Some takeaways from the trip:
If its a group booking, there are high chances that ’seats are not together’.
Carry multiple layers of clothing instead of thick winter clothing
Carry an umbrella, especially if you have a kid
Shoes should be good and Sunglasses are a must
Start the day early, say by 7.45 AM so that you reach by 6 and can relax.. It’ll help you for the next day.
If you have a multiple flights to reach to your destination, look out for the waiting time.. I was to travel to Bangalore and ended up wasting 5-6 hrs in Delhi airport.. I overlooked this point at the time of booking but you may want to make it clear to the makemytrip guy that ’a long wait is unacceptable.
Happy Vacation Folks!! Am back to work now.