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MTS MBlaze

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Summary

MTS MBlaze
Philip Baila@philipbaila14947
May 04, 2015 01:02 PM, 28184 Views
Dead slow connection and not good res - 9141291239

I have taken mts connection no 9141291239 6 months ago. Till date I am facing the problem of speed, but till today it not solved and I have attached the chat with customer care, they are least bothered about the problem. Not good connection either.

12:23 PM     Thank you for connecting with MTS Chat4help. We appreciate your patience. Your query will be answered shortly.

12:23 PM     Connected to the call center

6904 ARIF KHAN     Welcome to MTS, How may I help you?

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       hi mr khan my name is philip

6904 ARIF KHAN     Yes Sir, please let me know how can I help you?

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       from bagalore - ihave given many time complet about the wifi slow wowking

philip       but till today I have not got solution for the smae

6904 ARIF KHAN     We sincerely regret the inconvenience caused to you.

6904 ARIF KHAN     May I please request you to confirm your MTS number?

philip     I hav deleted the no

philip       simply there will be one mess saying your problem is closed

6904 ARIF KHAN     May I please request you to confirm your MTS data card  number?

philip     I dont know without my knowledge how the prblme is solved

6904 ARIF KHAN     May I please request you to confirm your MTS data card  number?

philip       9141291239

6904 ARIF KHAN     May I know your full name?

philip       philip lazarus baila

6904 ARIF KHAN     Thank you for confirming name and Data Card number.

6904 ARIF KHAN     May I confirm the exact issue you are experiencing while using your data card?

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       1st downloading & 2nd not able to connect with wifi

6904 ARIF KHAN

Sir may I confirm you are facing speed isuee?

6904 ARIF KHAN     Sir may I confirm you are facing speed issue?

philip       speed is ok, but not able to donwloasd

6904 ARIF KHAN     Sir it may be the website issue.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       always its nt m dowloading from youtube

6904 ARIF KHAN     Sir that might be youtube issue.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       sae m dowloanding from my mobile with tata . I can donwload the fast in tata that in mts

6904 ARIF KHAN     Please be on chat,

philip       ya sure

6904 ARIF KHAN     Sir I am providing you some troubleshooting steps, please plug in the data card in your system.

6904 ARIF KHAN     Thank you for your patience.

6904 ARIF KHAN     Sir I am providing you some troubleshooting steps, please plug in the data card in your system.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip     I know that n u I hv done all trouble shoot

6904 ARIF KHAN     Sir may I confirm when you did the troubleshooting steps?

philip       last week

6904 ARIF KHAN     Sir you have do it recently.

philip       fine pls tell

6904 ARIF KHAN     May I confirm are you getting any error message?

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       no error but not dowloading

6904 ARIF KHAN     How many signal bars are you getting on your system?

philip       5

6904 ARIF KHAN     May I confirm which operating system are you using in your system?

philip       windowns 7

6904 ARIF KHAN     Sir kindly follow these steps, your problem will be solved, I am online with you for better help.

philip       pls

6904 ARIF KHAN     Open the Internet Browser and Click on Tools from the Menu bar.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       k next

6904 ARIF KHAN     Click on Internet Options.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       mr khan u have for my response not to give the mess again n again

philip       May I please request you to respond for any assistance on your MTS connection.

6904 ARIF KHAN     Click on Delete.

philip       m using crom pls adice on dat

6904 ARIF KHAN     Just open the menu option of the browser and the click on show advanced settings and after that you will find the reset browser option on the down side of the pop up menu.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

philip       can u wait

6904 ARIF KHAN     Definitely Sir.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

6904 ARIF KHAN     May I please request you to respond for any assistance on your MTS connection.

6904 ARIF KHAN     Due to no response from your side, We are unable to continue, Thank you for using “chat4help” service, Have a nice day.

12:43 PM     Call to call center has been disconnected

pls dont but mts connection . planning to drop the connection

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