I purchased this dongle 8 days ago, after a promise from MTS people that this will be a great purchase. They claimed Speed upto 9.8 Mbps and said my area is also feasible for high speeds in Delhi Pincode 110059.
Results:
Day 1 3 AM: Speed test result - D/L: 2.6 U/L: 1.5 Mbps - I thought I’m loving it
Day 2 2 PM: Speed test result - D/L: 0.6 U/L: 0.2 Mbps - I thought may be an odd day The web browsing died:(
Day 2 6 PM: Speed test result - D/L: 0.1 U/L: 0.09 Mbps - I thought Was I wrong? The web browsing still dead:(
Day 3 1 AM: Speed test result - D/L: 1.6 U/L: 0.3 Mbps - I thought may be it will go better The web browsing still dead.
Day 3 8 AM: Speed test result - D/L: 0.2 U/L: 0.05 Mbps - I thought may be it will go better The web browsing still dead.
Day 3 1 PM: Speed test result - D/L: 0.1 U/L: 0.08 Mbps - The web browsing still dead.
Latency was always more than 110ms and would go upto 300-500ms
Day 3 2:26 PM, I called up MTS support a few times as call dropped, while on hold for 10-15 mins each time. Finally reached them after a hold of 25 mins. They raised a ticket, after some checks with my computer and said it will be resolved in 22 Hrs.
I was so happy that they promised to resolve in 22 hrs, WOW!
Day 4: 4:30 PM I called up support again to check the status, as its already 24hrs and no one has called yet.
I came to know that those 22 hrs were actually working hours, means almost 3 days LOL.
I closed the dongle pack and kept it in original packing, hoping that some one will call or come to my home to check this, but none came till Day 6.
Day 6: 4:30 PM, I received a phone call from MTS support and they advised that there is a some known network issue and work is in progress and will take around 4-5 weeks to get resolved.
Alas! I was told that my area has best connectivity so what happened here!
So I asked him if I should disconnect, so he advised it upto me.
So I decided to return the dongle, as I was told by MTS that there was a return policy that if dongle doesn’t work well, then I can return it within 15 days from activation and data usage should not exceed more than 1 GB.
Day 8: Called up customer service at-least 5 times and each time I asked for disconnection and discussed issue, as soon as I said them that I still want to disconnect, they said please hold and dropped the call.
So gave up the hopes for this day.
Day 9 Called up again and same thing happened
So I decided to have a chat with them over support section of website, after we login to their account.
Talked to service rep for 10-15 mins and he finally raised a disconnection request and same will be sanctioned within 30 hours(not sure if these are working hrs).
Still I don’t know how will my money for dongle will be returned, chat rep told me to visit the nearest MTS shop.
So this is my whole painful story for past 9 days.
So guys trust me, this service is not worth the fake promises made by the company.
Hence, I would say that MTS is not celebrating GB festival, but its a looting festival.
=Update Day 12=
Disconnection request accepted and dongle is closed now. But still not sure how will I be submitting my dongle back and get my money back!
=Update after a month=
10:00 PM Thank you for connecting with MTS Chat4help. We appreciate your patience. Your query will be answered shortly.
10:05 PM Connected to the call center
Bhuwan Chandra Bhatt Welcome to MTS. How may I help you?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Ashwani Hi
Bhuwan Chandra Bhatt Yes Sir, please let me know how may I help you?
Ashwani Are you guys insane
Bhuwan Chandra Bhatt no sir.
Bhuwan Chandra Bhatt &
Bhuwan Chandra Bhatt I would like to request you to use professional language else this chat could be disconnected.
Ashwani its hardly even 5 secs and you are asking if I’m online
Ashwani I can wait for 5-10 mins in queu but you can’t wait for 30 secs
Bhuwan Chandra Bhatt Sorry for the inconvenience caused to you.
Bhuwan Chandra Bhatt May I know that how May I assist you?
Ashwani what a customer service
Bhuwan Chandra Bhatt Sorry for the inconvenience caused to you.
Ashwani Now, my concern is that I had disconnected this dongle
Ashwani and I see that not there is a bill generated on my name
Bhuwan Chandra Bhatt Sorry for the inconvenience caused to you.
Bhuwan Chandra Bhatt Are you asking about the same number which you have punched in?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Ashwani yes I’m hjere
Bhuwan Chandra Bhatt May I confirm your Name and Data Card Number?
Ashwani my name is Ashwani bhat
Ashwani number is what I entered initially
Bhuwan Chandra Bhatt Are you connected with the same data card?
Bhuwan Chandra Bhatt Are you asking about the same number which you have punched in?
Ashwani 8432084*
Bhuwan Chandra Bhatt Are you connected with the same data card?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Ashwani are insame
Ashwani can’t you wait till I type something
Bhuwan Chandra Bhatt sure sir.
Ashwani I understand that you must be very frustated all day
Ashwani that’s why you are asking stupid question
Bhuwan Chandra Bhatt Sorry for the inconvenience caused to you.
Ashwani I told you that I have disconnected the conection, so how can I be connecte using the same data card?
Bhuwan Chandra Bhatt May I know the owner’s name of the data card?
Bhuwan Chandra Bhatt The number 8432084* is a mobile sim.
Bhuwan Chandra Bhatt Not a data card?
Ashwani I owned it Ashwani Bhat
Bhuwan Chandra Bhatt May I know the data card number?
Ashwani I don’t have it
Ashwani I returned it back several days ago and even got refunded
Ashwani my money
Bhuwan Chandra Bhatt Sorry for the inconvenience caused to you.
Bhuwan Chandra Bhatt Without data card number I am unable to check the information & unable to share too .
Bhuwan Chandra Bhatt Kindly let me know the same.
Bhuwan Chandra Bhatt ?
Ashwani I don’t need info
Ashwani as I said I returned it
Ashwani has this data card been re-sold to some one else
Ashwani I can still access self care and I saw that there was a differend address updated now
Ashwani but it had my name
Ashwani and number
Ashwani I still get the alerts
Ashwani How do I get rid of the alerts from you
Bhuwan Chandra Bhatt May I know your date of birth?
Ashwani 01/*/19*
Bhuwan Chandra Bhatt rs 374 due date 03-JAN-2015 with fine after due date 424
Bhuwan Chandra Bhatt Alright sir.
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Bhuwan Chandra Bhatt Sir, Are you online with me on web chat?
Bhuwan Chandra Bhatt Due to no response from your side, we are unable to continue. Thank you for being on chat with us. Have a nice time.
Ashwani ok
Ashwani are you insane
Ashwani can’t you give me time to read what you are saying
Bhuwan Chandra Bhatt Due to being UNCOUTH, I am unable to continue the web chat.
Bhuwan Chandra Bhatt Thank You for Choosing MTS. You have been chatting with us. Have a nice evening.
10:21 PM Call to call center has been disconnected
=
What was manner less here in this chat amazing people and F*ing support and cust care