That’s my experience…. Guys…I brought a Nokia Lumia 820 inspiring Nokia’ past & great Windows platform which Nokia is promoting. Sales guy Mr. Ishtihaq who is at Nokia Counter, Jumbo Electronics, In Orbit Mall, New Mumbai convinced me by admiring Nokia & Windows platform, 8MP Camera, 32 GB Internal Memory, Voice Clarity….etc…etc…. & the Nokia Service which he praised a lot about.
Ok... I brought (#Invoice Number: 371, Dated 13/04/2013, 3:35:18 PM), Cashier: Mr. Vishal accepted Rs. 23, 851.00 including 12.5% tax. **Handset IMEI Number is 354589051307241.** Now the scene is… since 13-04-2013, this is handset is been used by Nokia Technicians than me... due to poor outgoing voice clarity (Feeble voice to the recipient) on almost 50% outgoing calls. Here’s the story so far…
•I had waited whole April 2013, tried downloading updates…. No use….
•I met Mr. Ishtihaq, Jumbo Electronics, New Mumbai… he suggested to change the sim… I did…. Not helped much.
•Again I called Mr. Ishtihaq, he suggested to contact Nokia Care Centre, Dombivli
•First software updation done by Nokia Care Centre, Dombivli on 8th June 2013, and Job sheet no: 644504867/130608/20. Not helped much.
•Again complaint registered on Nokia Care Centre, Dombivli on 9th June 2013, and Job sheet no: 644504867/130609/32. Handset gone to Delhi for repair.
•15 days waiting period, handset received….No use...Same complaint exists.
•Handset submitted to Nokia Care Centre, Dombivli on 25th June 2013, and Job Sheet No: 6531. Executive suggested to keep at Nokia Care Centre, Dombivli for observation for 3 days.
•Handset received… still the complaint exists.
•On 30th June 2013, I again registered a complaint to Nokia Care Centre, Dombivli. Executives were helpless as this is the fourth time I am approaching them. So suggested to send the handset to Delhi for second time. Job Sheet no: 644504867/130630/65
•After 1 month, I received the handset.
•Again the same issue popped up after two weeks.
•After one more week, the handset is going to switch off mode periodically.*
I have not used this mobile happily for more than one week, as most of the time the handset is with Nokia Technicians in Dombivli & Delhi.
Truthfully…am busy with my job and family life...Not have much time to visit Nokia Care Centre’s.