I had booked a Sao Luis Study and Laptop table in Pepperfry and had paid INR 12178 as advance. My order number is 301646526.
I received the item on 21st October 2015. At the time of delivery, I realized that this was not the same item I had ordered. So, I immediately returned the item. And I mentioned the reason for return in their book.
I started following up with Pepperfry from 23rd October regarding a resolution to my issue @022-61576157 and tellus@pepperfry.com. However, with deep regret I have to mention that till date no body from the concerned department in Pepperfry has reached out to me. I have also sent E-Mails addressing my concerns. The only reply that I have been getting since 23rd October is – somebody from the concerned department would get back to me within 24 hours.
And I have received 01007963 and 01008678 as complain numbers. However, it is more than 7 days from the date of rejection from my end and I have not received any resolution to my issue nor do I see any efforts from their end. I have only received commitments from their end, both in mails and verbally which they have not kept.
I am extremely dis-satisfied with their service. I have invested my hard earned money and I feel as if I have been cheated. I still have not received the table and I cannot invest in another table from a different supplier because my money is stuck up with Pepperfry. This adds up to my frustration and harassment.
As a responsible citizen, I will leave no stones unturned to spread awareness amongst fellow citizens and my near and dear ones regarding my experience with Pepperfry which is pathetic.