Had really worse experience with Flight and Hotel booking. I have made a booking for my friend, but for some reason he had to change his booking. Okay here we go, called the MMT help desk and the woman who took the call told that yeah it is doable and she took like 15 minutes to check the price and penalties. Here she came back and told, I have to pay 4500 INR , and she asked me to pay it through their website, which is horrible interface. Anyway I made the payment and she promised that I will get the E-ticket with in next 6 hours. Alright much awaited 6 hours, nothing happened called again, now the gentleman answered the call told that she made some mistake in the calculation and that is why the ticket is not issued. And he asked me to pay another 800 INR, alright paid again after 5-6 tries on their website. Another promise now wait for another 6 hours and you get the ticket. I asked him clearly "Can he make sure i don’t have to pay anything more" His reply was " I am 100% sure, you will get the ticket" . I wait another 6 hours. As expected nothing happened.
Called again, and again - 3 times. Every time the person answered the called replied "Everything is ok , you get the ticket" . I wait again for another day. Noting happened. Called again, now I got really surprised with his answer "Why did not you pay the penalty, you haven’t paid the penalty and your ticket is not confirmed? What should i say? He asked me to pay another 2500 INR to get the ticket . I was really shocked and my blood pressure raised. And the departure time is 20 hours ahead. I called Air India, they responded the ticket is not issued since the penalty is not paid.
Called MMT again, and ask they said i Paid 2500 INR. They put me on hold for more than an hour . And ended up with another promise, I will get the ticket within next one hour. Anyway I got the E-Ticket after 2-3 hours. Most of the time they had to put me on hold for long and with an apology message " sorry our system is slow"
Total time spend on International call : 4 Hours Approx.
Here comes the hotel booking I made, everything got confirmed as per MMT, and Just called the hotel for arranging a taxi pick up. Now the story starts, hotel said " They don’t have any booking with this name". After again so many phone calls to the hotel and MMT. The Hotel arranged room in some other Hotel that they own. OMG.
At the end, I got a customer survey email from MMT asking "How was your stay at hotel?