I recently read book on Deep Kalra and was impressed how he started this company and how he struggled and got into a position where the company is right now . some how I was very impressed, there is where I made a mistake - thought a IIM guy would have his guys well trained and would run the organization very professionally .
I booked a ticket from JFK to Bangalore .Air India was giving the best deal . I fell for it and spoke to the call center and bought two tickets after confirming that the all my baggages would get cleared in Bangalore, I would just have to change airplanes in New Delhi( never traveled via delhi . and was not aware that it had two airports and they were apart and did not have a train connecting . The Best Part was I was told to do the customs clearance in New Delhi - I was shocked . so I asked the ground staff that would I have to clear the baggages as the Baggage tag said BLR. They said yes .As I normally travel I had 4 huge Bags and 4 hand baggage all within the international norms( me and my daughter were going to BLR) I had to do the custom clearance and then the nightmare started . I had to go to another airport with all these Baggages. some people helped me and was able to reach the domestic airport and there when I went to the counter they demanded extra money for the Baggages as they do not fit in the domestic norms. I tried convincing them but in vain . I had to pay thru my nose for these Baggages and they would not let me speak to their manager even .
Some how I managed to get to Bangalore .
Next week my Husband is traveling and he also has the same flight tickets and I & him have been trying to get in touch with the MMT call center guys they have been telling me that they would trace the call and give me a call back which never happened . I have tried no. of times but nothing is happening .
I am frustrated . any one reading this has Deep Karla’s email id or phone #, please forward that to me - I want to tell him that what kind of resources he is housing.