MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I book hotel through make my trip.com app from my mobile phone for one night booking at PrimRose nanital for 3 rooms with children, we were 3 families. when we book hotel the pics seen by us was completely different what we seen in person. sooner we cancel rooms and since 13th night we are continuing calling make my trip to refund our money. I paid 15075.00 through my card and today is 15 june 2018, 10: 49 pm and they are with no intention to refund our money.only we are getting stories, execuses. is this the way they treat customer. when we see they site its mentioned Customer Care, is this the care MMT is doing by eating others money.I had made more then 20 calls and spiken to so many assistant, supervisior, senior supervisior but nothing in positive.while transfering call minimum waiting time is 15 minutes, max , no limit , then sooner they sorry for inconvenience. For transferring call they need 15 mins. they treat customer as beggar.so I will surely do more comments , complaints against make my trip that they eat money and cheat customerssacchin Annand