I ordered Philips sound Bar order no - 18586779. When plugged this product to my laptop I found that sound quality is too bad to listen. I doubt its a fake one because same model is producing very good sound quality in showroom so I requested to return the product very next day I received it. First shopclues customer support discarded my request by saying that I should visit to philips service centre if there is any defect in my product after long pursuit that told they are contacting to vendor for taking it back and it will take 3-4 days but they never contacted back . After 7 days When I asked the status, I was advised to visit service centre and take a proof that it is not working . hussshh .its too frustrating to deal with them … pathetic … its about one month and I am still struggling to get back my money . I would say a bunch of cheats selling fake products which they never take back .