I am going through hell while dealing with Indiatimes Shopping.I placed an order for Sony Vaio Laptop via Order # 3001985029 on 9th Feb 2013. I paid approx Rs.70, 000 for this product via credit card. Next Day, I received an email from their verification dept as they needed some documents from me as to verify my credit card which I provided them immediately.
SInce then, I have not received any further communication from them nor my order has been verified till date. I called their customer service dept but they seem to have no knowledge about my product, all they know is how to give standard replies. They informed me that they have received my payment also, I was informed by my bank that they have charged me a processing fees for converting this transaction of Rs.70, 000 in 6 emis.
Everything related to payment is done on time and Indiatimes has received the payment as confirmed by their customer service deptt, then WHY THE HELL do they not verify my order and deliver my product. Till today, my order status is stuck where it was a week ago. I have put in my hard earned money into this order. There are two things which I want Indiatimes to do: 1- They either verify my order and deliver my product or 2- They REFUND my Rs.70, 000 back.
I am getting nightmares because of the depression I am getting because of this experience, It might be a small amount for Indiatimes but for me its my hard earned money which they have already received. REFUND MY MONEY OR DELIVER MY PRODUCT. I have decided to wait for 2 more days and then I have decided to take legal action by going to the CONSUMER COURT and filing a case against this company.
-Ajit Singh Tomar
Order # 3001985029
Mobile - 9930586920
Email - ajittomar123@gmail.com