I ordered Olive color loafers from SD and they sent me green, within 1 hr of receiving the wrong product I intimated SD and opened a ticket with them for replacement, they agreed to do this in 2 business days through delhivery who is their courier partner but no one turned up. I reminded them again over call and a lady Honey Chopra called me up stating that now Blue Dart will be picking up the parcel in 2 business days but again they failed to keep up their promise. It has been almost 5 business days but nothing has been initiated by SD as part of their replacement policy.
I am attaching herewith the snpashot of the delivery order form which clearly indicates what color of loafers I have ordered and a picture taken from my phone clearing showing what color I have received.
I have been calling them and sending them emails by keeping Rohit and Kunal, so called owners of SD in loop but even then nothing has happened. This behavior truly demonstrates that the mismanagement is prevailing at the top level.
They send different/wrong products to customers without telling that the one being ordered is out of stock. Now they are not replacing the product or refunding my money which I paid them through COD.
I am feeling cheated and have completely lost faith in SD. I will not be recommending SD to anyone and I will be promoting this feedback so that anyone planning to buy from them think twice and make prudent judgment before ordering something from SD.
I would highly encourage anyone reading this feedback to spread this word so that no one else gets cheated by them.