What more can I say, just read the following transcript of a conversation I(B) had with one of Tata DoCoMo’s support executives(P).
Welcome to Tata DOCOMO Chat. Please wait while representative is identified.
Your chat session has been assigned to Tata DOCOMO representative.
{P} Good afternoon Mr B. You are on line with P.
{B} So, I received this commercial SMS from an HDFC employee promoting personal loan for salaried employees
{B} And I am registered for NDNC/NCPR since march this year
{B} So I want to report it as a violation of TRAI’s rules
{P} Would you like to have this information for the number 98454XXXXX?
{B} Date and Time of SMS: 29 Sept 2011 13:22
{B} Sender’s number:+91 8792-142807
{P} Okay Thank you.
{B} you want the content?
{B} " Hi, I am SUNDAR from HDFC BANK, Runing festival offered to salaried employees Personal loan. If are u looking loan? call to 9036898247 Service at your doorstep."
{B} pasted it anyway since I had already typed it out
{B} Please register the complain and provide the complaint no
{P} Let me attach this too.
{B} thanks
{B} hey hey
{B} I just recieved an SMS from Tata Docomo about request for DND De-Activation!
{B} What r u upto?
{P} No. I haven’t do this.
{P} Let me check the deactivation mode.
{B} that’s the request no. Please cancel that request immediately
{P} I have checked. The DND service is not active in your number.
{B} dude. I just checked at the ncpcr website
{P} I have activated it just now.
{B} noooo
{B} dude. I am registered already since march. I just checked again. Let me paste a screenshot from the ncpr website
{B} I can’se Send File to you. It’s giving me this error’403 - Forbidden: Access is denied."
{B} But you can check yourself at https://nccptrai.gov.in/nccpregistry/search.misc
{P} It is okay sir.
{B} 98454XXXXX is the number
{B} Phone Number 98454XXXXX
The number is registered in NCPR
Activation Date is 03-03-2011 18:29
Your Preference is 0
{P} But the DND service is activate right now in the number is 98454XXXXX
{P} Let me register the complaint now.
{B} you should cancel the DND-Deactivation and then the DND Activation requests first
{B} since I was already registered since 03-03-2011
{B} And was in the blocked(0) category
{B} I received the SMS from Tata DoCoMo about the DND De-activation request. I think that was a mistake
{B} Then you registered a Re-activation request to correct it
{B} Both these request should be cancelled since it’s already active
{B} you get my point?
{P} Not really.
{P} It is not possible to do at a time from our end.
{P} It will take maximum of 7 days.
{B} Request no TTLDND088826887 was for DND De-Activation and request no TTLDND088827016 was for DND Activation
{B} Both requests are unnecessary as my no is already activated for DND since 03-03-2011
{B} Please try to understand what I am saying
{P} Yes I have understood your issue sir.
{P} I will arrange the call back from my supervisor. Kindly please wait for 1hrs.
{P} On the same number you will get the call.
{B} Please register the SMS complaint anyway
{B} and give the request no for my reference
{P} My supervisor will speak to you on that time kindly please inform.
{B} please register the commercial SMS complaint please
{B} that was the original issue I wanted to report and you have ended up createing a new one
{B} PLEASE FOR GODS SAKE. REGISTER THE SMS COMPLAINT
{P} Sure sir.
{P} Wait for the call ok sir.
{B} Please take the commercial SMS complaint SIR
{B} Otherwise I will have to report this refusal to take customer complaint for your higher officials along with a chat transcript of this conversation
{P} Definately sir what ever you want to say I have understood.
{B} thank god
{P} Thank you for your patronage.
{B} wait
{B} give me the request no for the complaint
{P} You will get through the sms.
{B} Haven’t got the SMS. Please type it here anyway.
{P} They will provide the request number along with you.
{B} I have wasted half hr chatting with you typing the details of the SMS etc. Why can’t you register the complaint which you only agreed to register in the beginning?
{B} what the hell is wrong with you guys? do you guys think we have all day to chat away with you guys?
{B} I don’t want to wait for the call. Please register the complaint for the commercial SMS and give me the request no right now. I know you have full capability to do it.
{B} Please don’t push it to the call or any other channel
{P} Please be online.
{B} waiting for a positive response
{P} Okay
{P} As I have mentioned in the above, just now I have register DND from my end
{P} DND register number: DND088827016
{B} is this the complaint number for the commercial SMS?>
{P} Yes sir.it is a unwanted messages and promotional calls will be stop
{B} oh dude
{B} I don’t think you understood the original issue I reported
{B} Let me explain in plain english
{P} Okay sir.
{B} My number was already registered for DND since 03-03-2011 to stop all unwanted calls and SMS
{P} Okay Sir.
{B} I received an unwanted SMS from an HDFC guy today despite my no being activated for DND since 03 March 2011
{B} So, I wanted to report the violation of DND to you so you can register a complain and take action
{B} Hence, I provided the details of the SMS along with date, time and content so you can register a complaint and provide me the request no of the complaint so I can track it
{P} I have checked from my end.In your number DND is not yet activate for that reason, I have register DND .If it is already activate then we do not get option to activate again
{B} You agreed to do that(see beginning of this chat)
{P} I have checked from my end.In your number DND is not yet activate for that reason, I have register DND .If it is already activate then we do not get option to activate again
{B} Are you talking about Tata DoCoMo’s DND or TRAI’s DND?
{P} Tata docomo DND
{B} Oh ok. I don’t care about that man
{B} I am already registered for TRAI’s DND since march. That;s what I was trying to tell you.
{P} Okay sir.
{B} So any Telemarketer, before sending me SMS or call should check for my TRAI DND registration status and then send me if I am not registered
{B} But, I am registered so the sms/call becomes a violation of TRAI guidelines for DND
{P} To more information, I will arrange call back to our supervisor.
{P} May I know your alternate mobile number?
{B} And as customers, we’re supposed to call our telcom operator to report it so you can take action against the telemarketer
{B} You or your supervisor can call me on the same number+91 98454XXXXX
{P} Okay sir
{P} You will get call back with in 2 hours
{B} so, basically you are refusing to take complaint against the telemarketer who violated TRAI’s DND registery
{B} Please confirm so I can tell this to your superiors, nodal officers and even TRAI
{P} Our supervisor will provide you the information about your above words.
{B} What an idiot man. I give up now. Please forward this request and ask your supervisor to call me.
{P} Our supervisor will call you back within 2 hours.
{B} Thanks for the trouble and mental trauma you have given me. You’re doing a great job at frustrating Tata DoCoMo customers and providing extraordinarily POOR service.
{B} You may close this chat now.
{B} Good bye