I made a booking for bathroom cleaning and paid Rs 988 via net banking. The amount was debited to my account. However I received sms from UC that payment failed. Even after 48 hours the payment was not reversed by the bank which clearly showed that the payment reached the account of UC. When I raised the issue with customer service I was told that it will take 5 to 7 business days to refund the amount. What legitimate right UC has to retain my money for 7 days without providing the requested service. If a payment failed it has to be reversed within few hours. Imagine 100 customers paid the amount which failed in the system but UC decided to keep the money for 7 days. In this digital era why would someone require 7 business days to reverse the payment. For no fault of mine I have to block my money with UC which didint even bother to provide the promised service. Looks liketheir only concern is to get money from the customers. If they follow some business ethics then they should also provide the option to make payment after the job is completed. Collecting cash in advance and then claiming that payment failed despite receiving the money into account is very unethical. Customers should watch out when making payment to this company. Another important point to highlight - UC DOES NOT PROVIDE A CUSTOMER SERVICE PHONE NUMBER for customers to call them up. The only way to communicate with them is by email and we know many times the emails are ignored and they can decide whether to replky or not. It is a good way to hide themselves when there is an issue.