To
- Whom So Ever it may Concern (since there is no designated Nodal
Officer/AA)
Aircel, Chennai
2.The Chairman, TRAI, New Delhi
3.The Commissioner of Police, Chennai Suburban area, Chennai
Ref: Our Call to 121 & call from 9841598415 dt: 05/02/2010
Res Sir/mam.,
On the night of 04/02/2010 it was found that the mobile number
9551385422 for which I have raised the complaints at the request of the
customer mr. ramseh and pursuing the case since 02/02/2010 both in the
interest of the customer and in the interest of public, I wish to
inform the following few things for your kind attention.
On noticing the release of the above mobile number have been
reactivated without any notice, I personally along with the customer
mr. ramesh went to the retailers shop which is actually arul murugan
cell center not arul murugan stores located in pattabiram. from there I
contacted 121 at around 15:30 hrs but since the line got disconnected I
again tried 121 and one ms. sudha came on line and I inquired whether
the necessary documents which are mysteriously missing have been
received because of which the line has been released. But she said that
there is no entry in her system via a vis aircel on any documents
received and the matter is still pending. So I asked her to wait in the
line and gave the phone to mr.arulmurugan, the retailer of aircel from
where the simcard was purchased and he informed her that he himself had
received all the documents on 01/01/2010 from the customer and it has
been collected in person by one mr.suresh of maruthi traders who is the
authorised dealer for aircel. And now since it was fully established
that there is no fault on the side of the customer and the forms are
mysteriously missing / misused from aircel side I asked her to provide
the dealers address to which she started to speak rude and asked to
collect the adress from retailer while it is her duty to provide such
informations on request both in the interest on customer and in the
interest of public. I gave the phone to retailer to speak to her
because even the retailer is not aware of the distributors address
which is in violation of well settled laws. Even to the retailer the
agent spoke rude and hence I had to request to speak to some higher up.
To this the call was transfered to ms.indhumathi to whom I explained
all that happened just now and she asked me to give the phone to the
retailer to confirm my statements. So I again went and gave the phone
to the retailer and she confirmed the statements of the retailer who
clearly told her that there is no document due and he had submitted all
the documents along with the application. After confirmation that the
documents are mysteriously missing from aircel side she assured to
arrange a call back from aircel within 4 hours to provide information
about the dealer who had collected the documents