Dear Kriti,

We would like to clarify that we acts solely as a facilitator between the customer and the cab operator.

Furthermore, upon investigating your case, we found that due to operational reasons from the operator’s side, the cab could not be provided.

However, we are pleased to inform you that a full refund has already been processed from our end. The refunded amount will reflect in your original payment source within 5–7 banking days, depending on your bank’s processing time.

Should you require any further assistance, please feel free to reach out to us.