Dear Mam,

Greetings from FUTURE CHOICE HOSPITALITY!

Thank you for taking time to share your feedback. We're genuinely sorry to hear that your experience didn't meet your expectations.

We'd like to clarify a few details to ensure transparency. Based on your initial preferences, we promptly changed the hotels and ensured you had a comfortable and enjoyable stay-which you acknowledged at the time. Following that there were multiple changes to your travel dates. On one occasion ,you requested a booking at Ramada, which we agreed to accommodate but we did not receive a confirmation from your end before the dates were altered again.

We understand that plans can change and we always strive to be flexible.However,frequent changes and booking shuffles do create operational challenges, especially when trying to secure the best options for you.

Going forward ,we'd be happy to finalize all bookings once details are confirmed from your side.

Your satisfaction is important for us and we're here to ensure a smooth experience.