omJaffer sait<jaffer.sait@gmail.com>tocare@uninor.in

ccletters.editor@intoday.com,

letters.mangalore@thehindu.co.in

dateFri, Apr 23, 2010 at 11:04 AMsubject9060182803 pre paid - Uninor servicemailed-bygmail.comhide details 11:04 AM (0 minutes ago)Dear Sirs,

This is to bring to your urgent attention that the above number has been debarred for receiving calls from this morning. This is the fifth time during the past three months that this has been happening.

First time : 19/02/10 -- See your SMSSecond time : 26/02/10 -- See your SMSThird time : 07/03/10 -- See your SMSFourth time : 20/04/10 -- Unilaterally without any information to meFifth time : 23/04/10 -- Unilaterally without any information to me

The reasons for the first three times was that "documents were not received". I had met your dealer in Valencia (Mangalore) and copies of my passport were made then and there and my signatures obtained on the photocopies. More than a photocopy of a passport, what other documents are necessary??? How many times should I visit your dealer again and again and provide the documents? Is'nt is a failure on your part to ensure that the documents are safely received and filed in your organisation??? With a systemic fault in your organization it has now become symptomatic of an ineffecient and worthless customer service. Why was the service activated so many times after receiving the documents??? Will your dealer issue a sim card without receiving any documentation from the customer? Whose fault is it anyway that you cannot find the documents in your office?? Is'nt it the fault of your employees???? Dosent your company even have the decency and courtesy to call the customer and discuss the issue before taking this unilateral step?? Is this all what the company believes in as customer service?? Your company can be so stupid so as to debar even 121 = Your helpline number _ which is supposed to be toll free!!!

Your SMS's of 19/02/10, 26/02/10 and 07/03/10 have the following message: " Your request for barring/unbarring of the service has been received and fulfilled". I want you to provide me the copies of the so called 'MY REQUEST".

As the dealer is your agent, it is your responsibility to discuss the deal with the matter between yourselves and I call upon you to reconnect my service immediately failing with I will be constrained to take up this matter with the concerned authorities.

Jaffer Mohamed Sait