Commented on own review

Interesting points that you have mentioned here. But if you go back to my story about the excess allowance, the Lufthansa ground staff did not say I couldn't check in a 28KG suitcase, all I had to do was to PAY for the extra 5KG on a suitcase over the 23KG allowance. In fact, the ground staff was ha read more...

Commented on own review

according to what Lufthansa facebook team told me, economy passenger can check in one or two baggages within 23KG and within 32KG for first/business class passenger. there is no health and safety issue for Lufthansa to carry a 28KG suitcase, but Lufthansa would rather us to pay for the extra 5KG des read more...

Commented on own review

it's just another excuse to rip customers off... just wish these thieving companies go bust one day soon!

Commented on lavista4u's review

I understand and appreciate every single traveller has different travel experience with their airline companies, but to based on one person's personal experience to call 'all the negative feedbacks here are just not true', i think this is selfish and very bias to me. I admit I am not impressed with read more...

Commented on own review

I think the majority is, if CX decided to offer me something, first of all they must think whether it is possible for me to use the item or not. In this incident, I just can't see the different between US$200 worth of 'exclusive CX inflight only' vouchers and some blank paper, they are just worth no read more...

Commented on own review

Thought its worth to give a quick update on this case here. Got a reply from CX back in January, within the reply CX enclosed some gift vouchers which are worth US$200. At that moment I thought the company was trying to resolve the problem, but when I was reading the small print and the T&Cs of the read more...

Commented on own review

Just a quick update about the complaint that I flied to CX two months ago. First of all, CX claimed they didn't receive my complaint letter despite the fact that I faxed it AND posted it to them. Luckily I was going to HK for xmas, so I managed to hand deliver another copy of my complaint letter to read more...

Commented on own review

ok, tried to contact the CX office in the UK today, it's to enquire a flight that I have booked before my parents' problem with CX. I tried to be calm and reasonable but sometimes some people just didn't appreciate it! I booked a package holiday with an online travel agent 2 months ago. The agent ha read more...

Commented on own review

I flew with CX before with my parents, exactly the same route - Manchester to Hong Kong via London, but we didn't need to claim our luggage at the Heathrow airport. All we did was to transfer from one terminal to another one. It was a very straight forward procedure. And because of that, it made my read more...