An unauthorized transaction of "MMT MONEY SAVER FEE" was charged on my card on 26-feb 2009 after several hounding calls made by your officers for me to avail a trip worth Rs.5000 from Make My Trip. Tell me this, do you think I would have said OK if I knew I had to pay that amount anyways?
I had no requirement for it and the person who spoke to me said not a single paise will be charged for it. Not a single paise indeed, Rs.5000 plus tax of around was charged. I registered a complaint for reversal on 15th march and was told someone would call me within 5 working day.
Today is the 22 March, do the math. I called the bank several times last night was disconnected 6 times before some Shezan from Mumbai was kind enough to let me know maintenance was on.Priya from Delhi today told me that it takes 10 working days. How can 2 people working for the same bank give me 2 different information? Probably you need to coach them better?
She has told me I need to wait till 26th of March and that it will be done. I really don’t trust her- this is by experience of my husband who has had similar problems with you.I kindly request you to escalate this issue and reverse the charge ASAP. This is exactly the kind of issue that gets taken to the consumer court and ends up in the bank paying settlement for negligence.Thanks and regards, Shama Arige