Long Term Usage Review
Subscriber ID 10966044
I asked for the detailed usage statement for October month. I was shocked to see 38.52GB was excessively charged by them on the statement.
On 28th of October my portal had mentioned that the total usage as 77.18GB but their statement mentions 115.70144GB. I am asking them to explain the excess and they are evading the calls.
Chennai ACT customer care says they do not read mails sent to helpdesk.chn@acttv.in and there is a special team that reads mails. But they are not contactable by phone.
If ask for a nodal officer, they give a bangalore number - 080- 42840044. Only one person name Manjunath on 19th November picked up.
He will firstly say he handles only Bangalore customers but if u ask for a nodal officer for Chennai, the Chennai team will give only Manjunath’s number
He promised a call back from Chennai team within 24 hours. Today I call up he picks up mentioning he forgot about the call.
He forgot about the call I had with him on the 19th November. He did not answer to the query of whether he keeps a track of calls he gets. When I asked him where is the callback that he promised, his response to it was completely unprofessional and irresponsible. He does not keep track of the queries I have made to him and remains a deaf box. He denied to transfer the call to his higher authority evading it to be not reported. He is not able to answer to the customer responsibly.
On top of this he displayed significant recidivism and failed to arrange a call back.
I request all ACT customers to ask for detailed statements are the end of their billing cycles and compare it with the Portal’s usage as mentioned.
The following is my expected resolution
The complaint was reported on 27th October. It will nearly be a month. ACT has not given a call back as they have promised. They have been excessively charging customers till date. I want this month’s bill waived for the troubles and misconduct they have caused for me. I also want strict disciplinary action against Manjunath - Bangalore Nodal Office on the way he has handled this complaint.
During Installation
This is to inform that ACT Broadband connection installation was done with atmost dissatisfaction for my home. I had called the customer care on September 11th 2014 for a new connection and within 15 mins Mr Selvam(Mobile: 960008xxxx) had come to my residence for collecting the cheque for installation charges. He saw my Belkin N600 Wireless modem that I was using with BSNL currently and informed me, the same modem can be used with ACT Broadband connection.
He also informed me that the installation will be completed in three days from Sept 11th as the office at Chennai was very near to my residence(Mylapore, Chennai). But I had to make more than 20 calls to get the installation done today. He provided me a false commitment that the connection will be done within 3 days but it happened only on 25th Setpember.
The Technician who came today for installation(His Mobile No:+91 950016xxxx) after laying the cables checked the modem to inform me that it is not compatible as my modem did not have a WAN port hence has just directly plugged the Ethernet cable to my Computer’s LAN Port.
Mr Selvam failed to perform a proper feasibility and was only focused on getting the "money" for the installation. I am completely dissatisfied on how this installation has happened and after customer has provided the money for installation and the advance rental, I am informed by the installation technician that I need to buy a separate router or provided an alternate that one of the LAN ports can be converted to a WAN port but failed to perform the Technical Task. Why did I aishwaryasingh23 Rs 500/-? and why all of these have come out after I paid the money to you?
Apart from this; they have still not given the referral bonus for a few referrals I have made. Definitely not recommended.All customer services end after giving the cheque
After some yells to the customer care. Got the referral bonus in three months