AIRTEL THE MOST IRRESPONSIBLE ANTI CONSUMER CONGLOMERATE – PART 4 – IDIOTIC AND INSENSITIVE CONDUCT
Airtel boasts of most efficient agency dealing in digital TV, Mobile and broadband and airtel payment Bank etc. But fact is that its different wings – not only the wings, even the various sections in a wing have no coordination amongst them. They do not know how to handle their software supremacy, They have put a big iron curtain between consumers and its executives, They cannot read / understand what the consumers write / want, probably the persons handling the desks are either robots or illiterate or misfit with their seats or even not knowing any one language fully or time available with them to read the question or query fully and do not know how to handle the tools / software available with them. They have a handy and impregnable VEIL to keep them protected from consumers considering them to be worst than corona with some recorded / guided question answers app, known as Airtel thanks application and the outsourcing phenomenon. Their mathematics is so poor that they do not know even the four basic principles of Arithmatic – the sum, minus, multiplication or divisions. Information provided by their customer care, web site and with implementing executives all are different. Nodal officers and appellate will avoid interaction by not replying to the consumers complaints. Now in this part of review I will like to discuss some of the idiotic and insensitive interaction between airtel and consumers. 1. If your system does not work and the rectification gets delayed due to Airtel response team, loss is yours. They do not give any credit for the period of non operation. 2. Read this SMS I usually receive for my digital tv connection. ‘Your connection will expire soon(no date). YOUR MONTHLY RENT IS 390 RUPEES. YOU RECHARGE IT FOR RUPEES 410, AND GET RUPEES 20 AS CASHBACK’. Funniest way of befooling the customer and show their own idioticity.’ 3. I, a more than two years old customer, interacting through their web site, complaining through E mail, filed a complaint about mobile connection. Customer care replies, ‘the mail through which you have complained is not registered with us. First dial 121 and register your e mail.’ And interestingly, If you dial 121 their cooked up response pattern has no option like this and no executive will be ever available for such interaction on 121. 4. There is an old illiterate lady more than 85 years old in my neighbourhood and had a recharge problem with her airtel digital tv connection. Her registered Mobile was not functioning. You she requested me to help. I mailed airtel through my account stating the same facts and asked the balance in her account and the possible way out to recharge the tv in the absence of Registered Mobile. Pat came the reply, ’your mail address is not registered and advised me to register the same first through 121. I once again explained the things and scolded them left and right. Then customer care felt sorry and interacted not for TV problem but for her mobile connection. Finally I helped the lady in tracing the mobile and getting it recharged first. For recharge of mobile, because they were to get the money, they allowed its recharge through my account. Another idiotic interaction started. They showed me a package 423+ talk time against payment of Rs 500. No other condition was there. I recharged the mobile because it was essential to recharge her TV. Strangely once mobile was recharged, they imposed another condition of validity of 26 days – a clear case of cheating and non transparency. Now case comes for the recharge of TV of that lady. Through OTP service through this newly recharged mobile, I tried to recharge the TV without the any expiry information available / provided by customer care. No package was available / shown. Web site took me to a payment site with an option to enter an amount for recharge. Based upon scanty information provided by the lady for yearly package she paid in previous recharge, I entered Rs 4000/-. Now after the recharge became successful, web site showed that before current recharge, expiry was still 39 days left. Still new date of expiry was not shown. Poor lady has to suffer both in the recharge of her mobile and the TV due to this treacherous and act of idioticity and insensitivity on the part of Airtel. Will Airtel help this lady? 5. Same lady in an earlier instance reported that her tv is not working and one airtel employee had come, taken 500 rupees as an advance and promised her to get the fault. After hectic investigations I found the name of the airtel man usually laying the cables for its new connections had taken the money. I hauled the person and got Rs 500 refunded and got the connection repaired from other source.
Like this there are so many other instances. Only God can save from Airtel