I am writing this after so much of harassment caused by Airtel DTH services and their unprofessional call centre chaps to me that I am repenting the very day that I choose Airtel DTH services. And after all that I have gone through I have decided to boycott their mobile phone services and sell all the shares of Airtel that I currently hold My problem started when I purchased my LG LCD TV in Oct 2009, I got an Airtel digital TV activation Kit along with the TV and , this, perhaps was one of the reason for going for LG LCD TV.This DTH was installed in my premises on 29 oct 2009 However for some strange reasons best known to Airtel I was not given any customer ID for 4 months – an anomaly that was realized when I wanted to recharge my connection during last week of FEB 2010.It is at this time that my ordeal started and I used to be on phone for hours at a stretch talking to customer care stating my problem only to be told that I cannot be helped as I was not having a customer ID not realizing that not having cust ID was my exact problem. During one of these calls I was told that the activation kit no that I have provided has already been installed to some other customer in gurgaon.
Numerous calls to the Nodal officer Punjab proved futile as either he did not pick up the phone or his phone came busy. The second blunder committed by me was on 23 march 2010 when I asked for the second time a new Airtel DTH to be installed at my premises. My happiness this time lasted only 3 days as on 26 march the services were discontinued saying that my acct in not recharged(this is when I was given four months free economy package). Once again my calls to the call centre proved futile and I was shocked when I told them my cust ID they informed me that it was activated in someone else’s name. Now Nothing but a refund of my money will satisfy me.
I request Airtel Authorities to get their 2 STB, s and 2 antenna’s collected from my premises after giving my refund otherwise I am left with no recourse but to seek intervention of consumer court to end my mental and financial harassment.