I am sharing my pathetic Mobile exchange experience with Amazon.
I would like to share about the delivery experience, Since morning I was waiting for the delivery, waited till evening and the Delivery boy was so prompt, first time when we called he answer the call, given some 30 mins window between 5:30 PM to 6:00 PM, as usual he did not show up. Then I again called he did not pick the call.
Finally after one hour he came close to 7:15 PM. The he check the mobile for the exchange, they rejected the mobile reason was very funny there were some scratches. on the body cover. hence he rejected the mobile. when I bought the mobile phone was 15, 000. the exchange value was Rs.800. For taking 800 rupees old phone the amazon or filpkart are expecting in brand new condition. they buy very cheap rate from and make up the phone and again they sell the same in their website to customer for minimum 4 to 5 times of the cost.
I would suggest in spite of giving for exchange for cheap rate. better it can be donated to needy / poor ppl. Finally these are traped for this second hand phone from the web site.