To sum up my experience with Big TV, I have to say its that Big TV is "Pathetic TV" in Service.
I have two instances which confirm my strong opinion:
- Installation:
I bought Big TV Set Top Box on 1st of Oct from Brigade Road ADAG outlet and I was told that the installation will happen in 72 hours. Came home and called up customer service for installation and they again told me 72 hrs. After 4 days I called up customer service again. Now they said a complaint will be filed and they will make sure it happens in 48 hrs. Complaint number 778428871 was registered. Two days later I called up and they said in the system it shows that I was called up(which was totally untrue) and since I didn’t answer my Work Order was canceled. Now they gave me another complaint number 77821687. And I kept on calling almost every two days but the response was that my response was in "Solving Stage". In between one of the representative told me that they have sold too many boxes and there’s not enough people for installation. Finally the installation happened on on 16th day instead of 3 days.
- Sudden TV Black-out:
On 6th Nov(exactly 22 days after installation) my DHT blacked out. After calling the customer service, I was asked to try all permutations and combinations of disconnecting/connecting cable, TV out, power plug. and finally asked press a RED button when restarted the manual installation and got stuck at "Poor Signal Quality". Then the representative provided me a complaint number 79702727 and was promised a fix within 48 hrs. Till today(12th Nov) the problem has not been fixed. What the #!$% is this? Too sad, I couldn’t watch a bit of Ganguly’s last innings.
To sum up, they have no clue what "SERVICE" means. I would advise folks to look at other options like Airtel(not sure how their DTH division service is) or look at Digital Cable. At least you talk to a person at the end of the month. If you don’t like you don’t pay.