I have purchased a Croma LED TV from Croma store( Forum Mall, Sarjapur Road) on 2014-07-03. Invoice no SLF02A114010010595.
The promised delivery date was on 2014-07-06. The product never got delivered till today and there was not even any communication about the delay, from their side. I have contacted the customer care couple of times and got the information from them that they don’t have the stock! They don’t have any idea about when they will receive the stock or when they can deliver the product. Each time the customer care officer ends the call saying they will inform the store manager to contact me and inform about the delay and delivery date. But nobody calls.
Forget about the delay of delivery, at least I expect an intimation about the delay from you guys. I have paid the amount, there were no delay on that, and I value my money.Guys, please keep yourself away from this store, even if they offer you the product free of cost. They don’t bother about the customer.Once you paid the amount, you are screwed up and they don’t mind you from then onwards.
If anybody knows the procedure to take this incident to the consumer court, please let me know the same.
Thanks,
Subin