The worst part of most of the D2H providers is that they will ask you to pay for everything once you have taken their connection. This is true for Videocon the most.
They supplied the set top box and when something happened with that, they are not only asking me to pay for the replacement but are shamelessly asking me even to pay Rs. 150 for sending the technician to change the box.
Now, when I have not procured the box on my own and the company has sent that to us as part of package and then if something goes wrong with it, then how am I responsible to pay for it everytime something goes wrong.
I do not like this policy as we consumers are penalized for no fault of ours. This infact incentivices the technicians to create some fault or the other to make "Service Charges".
I think the money that these D2H companies charge should include all these charges so that they pay for their mistakes and not make consumer responsible for such mistakes.