EBay India owe me a refund of Rs.889 for something a seller did not send. They say that the money was sent to my bank on 27 December. In the past week I telephoned my bank twice, to be told that the money had not come in. To eBay this does not matter: they keep asking me for a bank statement. I downloaded today, 15 January, a statement covering the period 23 December to 12 January: and there is no entry for Rs.889. I shall not send this statement to eBay, not because I have something to hide but on principle, because it is private information which no one has the right to demand. Why can eBay India not look at their own bank’s record? Should the burden of proof be on a customer? I might point out that refunds from Flipkart and Amazon India were prompt and involved no such bull.