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Ezeego One

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1.5

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Ezeego One

vasundhara sharma@vasu2626

Nov 03, 2007 03:32 PM, 2499 Views

(Updated Nov 06, 2007)

EZEEGO1 finally booked my tickets

Hi all,

After 1 week I successfully got my PNR genearted from ezeego1.

I guess the firm is not fraud .its just that they r d beginners with less resources to handle things.

they did book my tickets but I took 7 days and a lots of patience from my side.

I would suggest ezeegi1 team to increase they workforce and the robustness of their system.

for those customers who are still in the wait list for their disputes to get resolved . i’ll suggest them to keep contacting them constantly.

try out the email id:

enquiry@ezeego1.com

feedback@ezeego1.com

complaints@ezeego1.com

thomasct@ezeego1.com

and the contact no: 022- 28529309 with extension numbers 673 / 674 / 554 this will help you to directly talk to the customer care representative without waiting in the queue over the IVR.

I would also thank to mouthshut and the frenz across mouthshut who provided me with their valuable suggestions.

:-( vasundhara sharma

software engineer

bangalore

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Brand Response

Ezeego1

Jul 02, 2008 05:15 PM

Dear Ms. Sharma, Your review was indeed encouraging. We understand the trouble you must have faced when the amount is debited from the account without having any confirmed booking against it. Please rest assured, we never wanted to deprive you of any amount that is rightfully yours. In regards to the problem of customer service agents not reachable, we would like to inform you that this scenario existed because the response to the offer launched was beyond our anticipation. However, now that we have beefed our customer service team, the same is now a thing of past. Further, we would request you to kindly confirm if the resolution provided to you was satisfactory. Kind Regards, Pallavi Garud.