I bought from the site expecting the prices and products to be the best online based on the reviews online
I made two purchases in quick succession;
The first purchase was for(Goose Down Pillow - 100% Down for Rs.9926/- in which there was a price drop the day after I made the purchase. I wrote to them and requested them for a price match since it is their own website that is selling it at a lower price the very next day. They obliged and credited the difference as a voucher that I can use on their website for other purchases. I was happy that they were honouring their price match policy.
Feeling great, I then went ahead and spent on the website for a reed diffuser, just to make use of the voucher. When I received the reed diffuser, I was in for a rude shock since the MRP printed on the product is only Rs.550/- and they were selling the product at Rs.733/-. When I complained to them they blamed in on their system and gave me a voucher immediately for the difference amount.
A few days later the pillows arrived, while I cannot ascertain the quality, I was very disappointed to see that the amount indicated as the value on the Bluedart courier slip was Rs.1900/-. I now wonder whether I paid five time the price for the pillows.
I wrote a review of my experience on their webiste, which I now know is moderated and true reviews that call out issues are never published so that they look good!
With these issues, I do not think I want to go back there again to buy from Fabmart. They are not transparent in their dealings.