I have to learn the lesson in a hard way. I bought a Puma football from WS retail listed with Flipkart which turned out to be defective(punctured). I came to know after I filled it with air after two days. Air has leaked in a day and I tried to fill it atleast 3-4 times but the same problem recurred. Then got it checked with local sports shop and my fears were right. I claimed for refund in 10 days after delivery which is within the allowed time line.
All along I was confident that as per the return policy of flipkart I can get refund/replacement but I met with a shock. Flipkart wants original box, price tag label etc which I do not have now as the original box and price tag label etc have already been torn off while opening the item. I only have the invoice with me. Their customer care is saying they cannot accept the item without them. I told them that their representative can check the item whether it is defective or not and I am also fine with replacement and not refund of money. Local shopkeeper would have replaced the football without second question.
Friends I had learnt the lesson hard way. Please. do not buy anything from Flipkart as their return policy is very bad and you can’t expect the refund/replacement from them with their policies.
Sreedhar