I would like to share my experience with HDFC bank. I have anHDFC bank account with Mumbai (Sion Branch). On 12th Sept 12, at night I receive a message that Rs. 21000. has been debited from your Account through netbanking. I immediately informed the bank customer service department about this fraudulent transaction and asked them to block my debit card and netbanking account which they did and also they told me not to worry. Our investigation cell will look into the matter and also there is no need to file an FIR with the police. At that time, I was in the police station.
The police informed me to go first and fill the dispute form. Well that was done and I received my complaint number. Days passed by I did not receive a call from the Banks investigation cell. I had to request them for a callback. When the customer service guy from Sion Branch called me.i asked him the status of investigation.Firstly he was not clear how far the investigation had taken place.Secondly he accused me of compromising the confidential details. Third he told there is no point in investigation we have to close it.
Why cant the bank answer where and who is the guy who has taken my money. I have been banking with them for the past five years and they are accusing me of leaking the details. why cant you find out who has taken the money..
It was HDFC bank who had promised me for safe guarding the money...why cant they live upto it. Forget about refund. They are accusing their customers as thieves. I have a proof and a recording which indirectly states that. Rs. 21000 may be a big amount right now but not big over a period of time. But I will always carry the Hate and also spread the message of avoid banking with HDFC bank and also avoiding purchasing HDFC products. I bet it is an internal leak. Otherwise such a fraudulent transaction can never happen and the bank is avoiding this because it feels its brand name will be affected.But what about the customer you had promised earlier before opening the account? Cheating your own customer is the new business idea you have generated. It seems now days.
Choose your Bank wisely, choice is yours. HDFC Bank, hate for Life.