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HomeTown

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1.8

Summary

HomeTown
Jun 18, 2013 07:21 PM, 1686 Views
Terrible service

Started with an order for bath towels. Received it & realized that the quality was really cheap. Complained & promptly received a coupon for same amount, which was great. Ordered a cake stand. Recieved & opened it to see that it was broken & smashed beyond recognition. Again called & complained & was again offered another coupon.


On using this, there was a deficit of 109 Rs. which I debited from my account. Fabfurnish said that the amount was not received but my bank statement clearly shows that the transaction went through & in the name of fabfurnish. This is still going on & I receive a call from customer care now & then asking the same details & giving me the same answers. Not worth the effort by any means, might as well go to a shop & buy the product.

(3)
Hi Kavya,We would like to sincerely apologize for the inconvenience caused during your purchase against your previous orders with us.We have a robust complaint management system and your grievances were addressed by our Returns Team. We are really sorry that despite of the best of the precautions the second order you received was also damaged. We already have taken this issue with our logistics partner and our in house Quality team.Regarding the issue you face while placing the order wherein your account have been debited and we haven’t received the payment. We already have got this checked with our Finance team and payment gateway partners and the same is still not reflecting in our account. The fact that you want to order with us again makes it encouraging for our team who work relentlessly to make each of our customers happy. We already have placed an order on your behalf and your order # is 200916766. You don’t have to pay anything for this order and we would be soon sharing the dispatch details with you once the order is dispatched from our facility.Thanks a lot for all your cooperation over this period. We look forward towards serving you again very soon. Yours Faboulously, Team FabFurnish
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