I wanted to write this review since January 2012 but could not find time but this was always in my to-do list and finally today I am successful in writing this review. If you book package tour to Goa from bangalore you may land up in Hotel Goa International , Miramar , Panaji. I believe most of the Bangalore travels route the tourists to this hotel. I had booked a trip to Goa this year in January first week. I inquired about the package tours to Goa for 4 days 3 N and finally booked the package through Manish travels , Madivala bangalore.
I was told the the Hotel is worth the charge (~ 2500 / day) and their hospitality is awesome. There will be a pick up and drop to the Bus station/airport. I reached Goa on 4th Jan 2012 and made a call to the hotel staff Mr Sandeep ( who was in charge of my package tour ) to pick me from the Bus stand. From here on wards the plight begins.
Mr Sandeep did not pick the call at 10am . I called him 4 times and when he picked my call he shouted - Who is this, Kaun hai be ? I said - I have a hotel and Goa tour booking with you . His response was - To main kya karu ? I was shocked to hear this. I have traveled a lot within the country and outside the country and never had experienced this.
He then said he cannot come to receive us nor can send a car and asked us to take an auto and reach the hotel. On reaching he hotel he proudly said he will pay for the auto. he handed me Rs 100/- note and asked me to pay the auto driver. I got infuriated He treated me as his one the hotel boy. I shouted at him stating this was not a way to deal with the guest. This person’s name is SANDEEP. Guys please be careful with dealing this guy. As I was strong I did not back out. Since the guest already pays the hotel rent in advance this person does not care , he says if you want to leave the hotel just leave he won’t refund any money.
Next - I was charged for A/C room so I asked for the same. To my horror they said I have to pay 500/- extra as my package does not include A/C room. This was a big trap. I called Manish travel Bangalore but was of no use as they also said AC room was not included in the package. Both the Manish travel and Hotel Goa international cheated me. . I had no choice other than paying extra 2000/- for AC room. They switched on the AC.
Next - , I was looking for the remote to adjust the AC flow but could not find the same. Upon calling the reception I came to know that they don’t provide AC remote in the room This was news to me. I lost my control and blasted them , finally they handed over the AC remote .
Next day they switched off the AC in the early morning . Upon calling them they said why do you need AC in the early morning. -- This was the pathetic question I had ever heard. Again I had to shout at them to switch on the AC.
They don’t allow guest to take food in their room. Again I had to fight. This hotel was a battle ground for me. My complete travel was ruined.
A suggestion - when you book for goa package and the travel guys offer Hotel GOA INTERNATIONAL , MIRAMAR, PANAJI just blindly deny the offering . The hotel staffs are all collection of rude fellow . Not only the male staff but the female staff are also the same. They are of the opinion that if a Customer has paid for the hotel stays they won’t leave the hotel until they complete their stay and even if the customer leaves they don’t refund.