I took HSBC credit card in year 2004 and used it twice in Mid 2005. Both the transactions were made within a weeks time of each other. After a months time from these transactions I recevied my first statement with 4 entries
It was shocking, how can first transaction have late payment charges and finance charges. I talked to HSBC people over phone and they told me that they generated one statement between these transaction. I asked for a proof of delivery which they could never produce nor they agree to revert these charges. Note that they didn’t inform me about my billing cycle at the time of issuing this card. I paid the amount I used i.e the two transactions I made and asked them to either revert these Late Payment and Finance charges or start a legal proceeding but they did nothing but just kept on adding Late payment and finance changes month on month and finally made it Rs~16000/- and reported it to CIBIL. Note that they are not ready to take legal action but arm twisting using CIBIL powers. Looking at the harassment we have in legal proceedings I decided to pay this amount in July 2008. Same was paid and they sent me statement with 0 balance but never cared to notify the CIBIL about this. I tried to reach HSBC but they are not listening. Here are procedures I followed
I talked to their collection agent, he is not listening. Every now and then I call him and he says he will call back but never turns up.
I wrote to HSBC by e-mail(info@hsbc.co.in) and they asked me to contact collection centre number 080-4118 6550. I called them multiple times on working hours but funnily it plays recorded message asking to call between monday to Friday 9:00 AM to 6:00 PM and disconnects though my calls are made during these hours.
I Wrote back to HSBC again citing this reason and they asked for the source from where I got to know about my CIBIL entry. I replied back but they stopped replying. See mail below.
I called HSBC call centre and they are saying I have to rely on these collection agents and they can not do anything.
I dont have option to give a rating below 1 but Be careful while dealing with this bank.