ICICI Bank?s Customer Care or Customer Harassment Department???
Please dial ?9? to talk to our customer care executive.
Please hold the line till we connect you to the customer care executive.
N you keep holding the line for about 10-15 minutes (on an average) before you hear a very sweet voice.
You explain your case to the customer care executive. If they understand your case (although most of the times they don?t as they are not sure of the services being provided to the customer by their organization) they will assure you that the problem will be solved within a day or two and you will be informed by them.
After day or two when the problem is not solved you again contact the customer care department. This time you are surprised to know that the executive you are talking to this time has no clue of your case. Why?
The answer is that most of the time your case was not stored in customer history file by the executive with whom you had communicated initially. If you are lucky enough and the executive had stored the case the new executive will put you on hold to understand the case (the time taken by the executive to understand your case will depend on his/her intelligence, on an average it takes about 7-9 minutes for ICICI customer care executives what a person of an average IQ will take 2-3 min.). Despite being a part of the same company they don?t work in tandem. Though they have a common face to the consumer, internally they are ignorant of this. And then they tell you long stories to why the problem was not solved.
After this if the problem is not solved any customer will get annoyed. This time when you call them and they start telling you long stories you have nothing to do but put your case forcefully and tell them that you will close you account with the bank if the problem is not solved.
AND WHAT DO YOU HEAR
She says in the sweetest voice she can muster after such a grilling ’’Sir, you are free to do as you feel appropriate!’’
At the end of it I feel they should change the name of their department from Customer Care to Customer Harassment Department.