I took a housing loan in Jan 2002 from ICICI at Chennai. Their service was lousy. I had to followup with them for a basic information such as my loan account number. About a month back I spoke to their call centre asking information on how to transfer my loan from fixed rate of interest to floating rate. I was asked by them to contact their local office at Chennai. When I went there I was asked to fill up an enquiry form. I was then told that someone from their office would speak to me. It is 5 weeks now, bit I am yet to hear from them.
About 2 weeks back I once again spoke to ICICI to send me my statement of the laon account. I am still waiting for it. Thats service for you from ICICI. However when you order a chequebook through their internet banking site it does not take more than 3 days to be delivered, with your name printed on it. But a simple thing like an account statement has not been sent even after 2 weeks.