I have taken a home loan from IDBI bank, Delhi. They collect post dated
checks for payment of the EMI of this loan through the collection
agencies appointed by them.
These collection agencies are very inefficient and badly organized. In
many instance they have lost the whole bundle of checks that I handed
over to them resulting in me having to pay penal interest. The
collection agents rarely have any identification proof with them.
The customer care lines are generally busy. an if you get thru the helpdesk person does not know what you are talking about. They will generally refer you to another department giving a phone number that does not work. Then you can call the customer helpdesk again and go through the same rigmarole. Most disgusting. Can anyone tell me if I can sue them and charge them my wasted calls.
IDBI just washes off their hand of the whole matter laying the blame on
the collection agency. It is the worst bank I have ever dealt with. You should actually visit their MM road branch. It is like a fish market with more than 100 people running around and no one knowing who to contact for any transaction.