Hi I am a home loan customer of this bank and I have availed home loan from Avadi, chennai Branch . The person I dealt with is Mr. Antony Lawrence, asst branch manager . He is very friendly and at the same time highly professional . I appreciate his customer focus and knowledge about the product . The whole process was very smooth and without any problem my loan was sanctioned . I have opened a saving account also with them and service was very fast as within 2 days I was given ATM card, Cheque book, internet banking password . Really this is very hood experience . I have availed personal load also through then as again whole process was very simple . Really I appreciate IDBI bank though they are Government owned bank but giving services better that private banks . Why I like this bank because whole process was very transparent and I was informed about each and every charges in advance . There was no hidden charge . The only thing as per me bank is lagging is on ATM facility . They should improved the ATM services . Really Dost jaisa Bank! Please go for it .