My Impression:-
Good service
Good Network.
Need to keep pinging Customer Care people to chip out some rough edges in service.
So over all 7/10 to Idea cellular.
Ok My story.
First of all why do you required Cell phone
1) Your job Needs it.
2) You want to accessible 24x7x365.
3) Just you want it because other people are using it.
4) You have extra money to spend on.
I purchase cell phone after 4 years I started my job since I am in IT I do not require cell at all Phone at all most of the work is done on E-Mails.
Now then, why I purchase cell phone one fine day it was the requirement of my job for support application for which I had to make myself reachable.
When stated to use the Idea Service I went for the corporate pack 170/- rent/pm
RS 1.99 is call to cell and cell to landline. Very very Costly in 2004.
I use the cell phone as privilege not as my right to talk, I am paying my bills though. Money spending on phone is invisible expanse, you keep talking and you get surprise at end of the month.
I make sure that my bill comes in the range of 250-350, which is very very reasonable compare to ratio of my salary and spending money on my phone service.
Ok back to Plan So one fine day Idea launched the Life time plan of 999/- and I did Examine carefully for accuracy with the intent of verification that plan that how it is Suitable for me Financially.
So following was the my Calculation
Existing plan:-
170/- fix rent(odd)
1.99 p/m(60 sec Pulse)
Life time plan:-
999/- one time changes
49/- Fix rent( Clip Charges)
49/- cell-to-cell package, which gave me .49 paice(60-second pulse) on any mobile call.
( without 49/- cell to cell pack it was 1.00 for 60 second on any cell phone)
*So total Fix Charges in this plan was
* 1) RS 98/- per month and
2) 0.49 for cell to cell charges
3) 1.00( 30 sec pulse) Cell to land line( which hardly go for)
4) 1.99 STD charges
So with new plan it took me almost(6 months to break even point) 999/170= 5.87
And after six months I stated to get benefited with new life time plan which is as follows
98/- fix rent
Same talk time I use for which I pay around 100 min that is around RS 50 to total my bill is around 150/- to 200/- which is very very good.when I was using 170/- Plan with same talk time I had to pay around 400/-
so summary is all cellular provides offer best only thing you take or purchase products blindly
which eventually lead to the frustration of spending money( hard earned) without getting worth of it.
Over all idea cellular is good service provider or some time people might have faced problem but if you talk to customer care People and tell then your problem they help you all the way some times you have to pursue bit more though.
Most of the people say that network is bad service is bad I think this is relative. No one get cheated unless he does not pays attention on what he/she spending money on.
*And Last part is above all cellular provider there is Telecom Regulatory Authority of India(TRAI) they will make sure that no one gets cheated. You can visit them on https://trai.gov.in/
*so over all I am happy using Idea.