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India Plaza

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India Plaza

Pachaiyappan @pac1981

Sep 09, 2011 01:41 PM, 1970 Views

(Updated Sep 12, 2011)

Customer service is a tragedy

IN2308110809

I got to know deal for a smartphone from IndiaPlaza.com after a long research on the Internet. They didn’t send the accessories other than mobile package as advertised on the website. It has been more than two weeks still I am chasing them for the missing items.

Customer service phone no. cost us STD charges(other than b’lore or karnataka)

Customer service is having a wait time of more than 15 minutes or even more irrespective of work timings.

Their web support(ticket system) is far more worse than their phone support. They didn’t even check it when we submit, they look after it only after we intimate them over phone. But it will be open for weeks.

While my SAVINGS in the deal is LOST in calling or tracing their customer service. I should have gone to the local market.

Hello readers!

This is a late addition to earlier review. I got response for my review from Indiaplaza. They have delivered pending items along with a complimentary gift certificate on time.

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Brand Response

Indiaplaza

Sep 09, 2011 06:52 PM

Dear Pachaiyappan,We are extremely sorry at the experience you had with us. The freebies has been dispatched on 9th Sep through first flight courier AWB no B11225547We are also issuing a gift certificate of Rs100/-, which can be redeemed for purchases on www.indiaplaza.com as a token of apology from our end. The gift certificate will be mailed to your registered E-mail id.Your feedback is utmost important to us. We at Indiaplaza are working towards increasing our approachability and assure the best of our service at all time.Once again, with apologies,Warm Regards,Team Indiaplaza.