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India Plaza

varsha @varsha30tiwari

Jun 23, 2012 11:48 AM, 1803 Views

Fraud from indiatimes

I bought a wireless mouse from IndiaPlaza on 21st May, 2012 with details as below

order id : I19051250009

invoice no: TIO12006787

The product which was delivered to me was not working at all. Now this product is already under 1yr manufacture warranty. So I called up their customer care to ask them to take this product and give me a working one.

On this they told that they wont do it and that I will have to go to its service center and get it replaced., but for which they were not even giving me its address. Their customer care sucks.

Now my concern is that what is the benefit to buy a product online when I have to go to the shop and get it replaced. Why should I wait extra money. This was a fault from IndiaPlaza’s side so why should I suffer for it.

Please guide me how should I proceed with this complaint.

Thanks,

Varsha

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Brand Response

Indiaplaza

Jun 25, 2012 (Updated Jun 25, 2012)

Dear Varsha,Our sincere apologies for inconvenience caused.As discussed, we have cancelled your order due to stock issue and processing refund and refund will reflect in 7 working days in your account.Assuring you the best of our service at all time.Warm Regards,Team Indiaplaza.