I bought a "Philips Hand Blender HR1351/C" from indiaplaza. Before purchasing I clarified with them if the blender came with egg beater as shown in the picture. I told them that in flipkart the same model for a cheaper price and the only reason I am interested in purchasing it from indiaplaza would be because flipkart is not offering the egg beater.
This is the reply I got:(ticket number CNT1902120058)
"Dear Nitin Gupta, As shown in the website the product includes egg beater Please go ahead and place the order. We thank you for your patience and co-operation in this regard. Assuring you of our best attention at all times. Thanks & Regards, Kavitha Customer Support https://indiaplaza.com "
When I recieved the hand blender it was without egg beater,
Raised the ticket CNT2903120194
After over a a week of discussions and exchange of emails the only reply I get is that "Egg beater is not a part of the product" and that "It was an oversight"
They still ignore/avoid to reply to my question of:
1) How did they oversee the wrong inclusion of hand blender though I raised my concern twice before purchasing and informed them that I did not find egg beater on the same model on flipkart. They still maintained that it was a part of the deal. And as soon as I complain after I bought the product I was told that it was an oversight.
2) They have decided to avoid to reply to my statement that if egg beater is not a part of the product can I return the blender.
Frankly, I never expected this from a site like Indiaplaza. They are nothing more than a fraud to me now.:\
Made 2 purchases from them so far and will keep it to that point only. They have a beautiful way of loosing their customers.