I think indiaplaza is the worst online shopping site. Their customer care is so annoying that they apologize for everything because they know they are at mistake every time. If you send them a query , they will send you a message that they will respond to our query in one day, but that doesn’t happen. They will reply to your query only when they have solved your problem ( which takes not less then 15 days).
When they reply they will say “we apologize for the inconvenience caused to you and blahhhhh blahhhh”. I ordered two books on 19th may 2011, in spite of calling them every alternate day to inquire about the status the book got delivered on 3rd June 2011, which they said would be delivered in 3 days and the second book which they say, it’s not available right now and they are trying their best to deliver as soon as possible but eventually they cancelled the order on 2nd June , 2011 and they said that I would get my refund in 7 working days. Today is 19th and I haven’t got my refund yet.
No doubt they will provide you the cheapest books (20 – 30Rs. less) compared to their competitor but the money you waste in calling them, will cover up the difference in cost. If you order by COD (cash on delivery) they will charge you Rs. 39 more, which makes the cost more compared to their competitors. If you want to shop online, I would strongly advice you, not to shop at indiaplaza rather shop at more professional sites (eg. Infibeam and flipkart).
So , buyer beware buying at indiaplaza would be your worst experience that will even make you think whether you should buy online or not in future?