I had ordered books through this site last month but am yet to receive the shipment or any refund.This inspite of the fact that I happen to be residing in the same city as their office(bangalore).
Once the order was placed and payment made, they updated the site in a jiffy saying that order has been delivered.Weeks passed after that and nothing was received.After I called them, they said it was a problem with the courier company, elbee couriers(which incidentally has equally pathetic customer care) and asked me to follow up with them.Since then, nothing has been delivered and all I am doing is "following up" with either of them without any success.
All sorts of excuses, apologies and assurances have been given , only the shipment is yet to reach me..Demands of refund are met with equal apathy... Moreover the shock expression you get everytime after calling them makes one wonder whether this is the first ever order that they have messed up.But one look at mouthshut reviews and you will realize that for them, screwing up is just a way of life.
People that I have spoken(helpline 080-4061 7000) at indiaplaza include Aneesh, Jasmine, Jithender and all were found to be equally adept at giving false assurances.
Complimenting them well are people from elbee(regional office 3058 3994), courier delivery guy(9611895016), customer care(3247 5549) and an "utility" man(99450 68600) who forgets his office cell at home while going to work every alternate day and family members have no clue about his whereabouts :).