I was an avid user of “IndiaPlaza.in” especially in their earlier avatar as “Fabmall.com”. I had a lot of good experiences with “Fabmall.com” but unfortunately the same cannot be said of “IndiaPlaza.in”(or “IndiaPlaza.com”).
My feedback is as follows:
Promised delivery time -> is never adhered to. Over the 6 months I have placed 3 requests for gift deliveries. Unfortunately none of them were delivered on time. Two of these gifts were delivered 4 – 5 days after the event(in this case birthdays) but on my side I had raised these requests 3 weeks prior to the delivery date. I still have one request pending – supposed to be delivered on the 25th of Oct 2010 but as of today(2nd November 2010) – the gift is still undelivered.
Customer care -> The site employs a small ticket system. Where you can log complaints ask for status etc …. Well I don’t think anyone really reads them. Cause a ticket raised on the 25th of Oct – with questions on the pending order is still unanswered.
Overall – This would be the last time that I shop at IndiaPlaza.in / IndiaPlaza.com / Fabmall.com. Would not recommend this shopping portal to anyone.